Refund policy

Damages and Issues / Product Problems We only accept returns or replacements if there is a problem with the product — such as a manufacturing defect, damage upon arrival, or receiving the wrong item. Change-of-mind returns are not accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Before shipping anything back, you must contact our support team at info@lashasana.com and send photos of the issue. This is required to confirm the problem was not caused by incorrect use. If the issue is approved, we will send you a new Holster Bag as a replacement. Returns or replacements will not be processed without prior approval.

If your return is accepted, we'll send you instructions on how and where to send your package. You will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items Items that show signs of wear, use, or damage caused by incorrect use will not be eligible for return or replacement.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at info@lashasana.com. 

3-Month Product Guarantee Our 3-Month Product Guarantee is separate from this return policy. If your Holster Bag experiences a manufacturing defect or product failure within 3 months of purchase, please contact us at info@lashasana.com with photos of the issue. If approved, we will send you a new Holster Bag as a replacement at no cost. You will be responsible for return shipping costs.