Refund policy

30 Days Easy Free Returns

At https://www.lashasana.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

  • Return Period: You can return items within 30 days of receiving your order.
  • Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  • Free Returns: We cover the return shipping costs, so you can return items at no extra charge.

How to Return an Item:

  1. Contact Customer Service: Email us at info@lashasana.com to initiate your return. Please include your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
  5. Send the Package: Our shipping team will pick up the order in where you prefer. 

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  • Refund: After approval, we will process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

 

Two-Month Warranty

Your Holster bag is covered by a two-month warranty from the date of delivery against manufacturing defects. If a manufacturing defect is confirmed within this period, we will replace your holster with a new one at no cost.

Warranty Claim Process

Send us a photo showing the issue with your holster bag. Once we confirm that it is a manufacturing defect covered by the warranty, we will arrange collection of the defective Holster bag from your address and delivery of your replacement at no cost.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 7901 4th St N, Saint Petersburg Florida 33702, United States

Phone: +1 626-263-8539

Email: info@lashasana.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day